faq

  • How does the home delivery work?

    We have a $70 minimum order size.

    We offer free delivery for orders over $150

    Home delivery to approved postcodes is $20, per order

    Order before 7pm on Monday for Tuesday delivery and 7pm on Wednesday for Thursday delivery

    Deliveries are made between 9am and 6pm every Tuesday and Thursday  (except public holidays)

    We have a couple of postcodes in Brisbane that we don't currently deliver to, and these are 4053, 4060 and 4064. If you live within these postcodes, please contact us here to discuss further options to buy our delicious meat.

  • How do I know the meat will arrive chilled?

    Orders are cryovaced, labeled and carefully packed by hand with ice for the trip, then delivered in our refrigerated van. This ensures our meat is delivered to you in perfect conditions. Ideally your order should be transferred to a refrigerator or freezer as soon as possible.

  • Do I have to be home for delivery?

    No, you do not need to be present for the delivery. We are happy to leave the order at your home or business premises, just leave us a short message in the Order Notes section when filling out your billing details and we’ll be sure to leave it where you think is best. If the person ordering the product isn’t home at the time of delivery, the order will be left in the most secure space available at your front door.

  • What are your delivery costs?

    There is no delivery cost for orders over $150. For orders under $150 there is a $20 delivery charge.

    To celebrate the relaunch of our website we are holding a promotion where you can get free delivery for orders over $100. Simply enter the code weblaunch at checkout and choose the Free Weblaunch Shipping option!

  • What times do you deliver?

    We deliver from Tuesday and Thursday 10am to 5pm.

    Orders received before 7pm Monday and 7pm Wednesday will be delivered between 10am and 5pm on the following day.

  • My suburb is not on your delivery area list? Can I still get home delivery?

    We hope so! Please click here to go to our Contact page to email us or phone our office on 07 3282 3036 and we’ll be happy to discuss this further with you.

  • There was a problem with my delivery but I didn’t realise until after the driver left. What do I do?

    If you find there is an issue with your order once you’ve received it, please click here to go to our Contact page and contact us within 24 hours of delivery or phone our office on 07 3282 3036 and we’ll be happy to discuss this further with you.

  • I have a group of friends who would all like to order together, can we purchase in bulk?

    Again, we’d love to be able to help you out! Please click here to go to our Contact page and send us an email or phone our office on 07 3282 3036 and we’ll be happy to discuss this further with you.

  • I’ve forgotten my password and can’t log on

    Click here to go to the Login page and select the [Lost Your Password] link under the Login button. You will then be asked to enter your email address and the password will be emailed to you.

    Alternatively, if you have filled a cart and can’t remember your password at checkout, click the “Lost Your Password’ link under the Returning Customer Sign In button.

  • How do I change my delivery or billing address?

    Log into your account (top left), scroll down to Address Book and select the blue hyperlink to edit and update the address.

  • What can I cook with the meat I buy? Do you have any tips and tricks for cooking the perfect steak?

    Absolutely! Check out our Recipes page for some of our tried and tested recipe ideas.

  • I am new to cooking beef, what are the best cooking methods for the different cuts of meat?

    We have done our best to provide all that information HERE!

  • How old is the animal?

    They are yearlings. Young, tender beef around 20 months of age. Perfect for top eating quality, every time.

  • What is the breed of your cattle?

    We breed and grow Angus cross cattle. They are bred to thrive in both the hotter region of Central Queensland as well as for performance and eating quality on our Southern properties.

  • How fresh is your meat?

    Our meat is all packaged and sold immediately to you. It is processed at the abattoir and sent via our cold storage facility directly to you, it doesn’t have to bypass a wholesaler and then a butchery before you receive it. This means that there is no sitting on the shelves for weeks before ending up in your shopping basket purchase.

  • I really want to buy sausages, can I buy them from you? Will they be gluten free?

    We are working on being able to supply sausages using our own beef, they will be gluten free and will have no nasty preservatives, colours or fillers.

  • What is cryovacing? Why cryovac the meat anyway?

    Cryovacing meat is the process by which the food is wrapped in plastic while at the same time removing all the air (vacuum packed).

    We love it because;

    • It prevents spoilage
    • It means you have tender meat, every time
    • No mess to clean up in the delivery box, or your fridge
  • How long can I leave the cryovaced meat in the fridge?

    So long as the package remains sealed (locking out all air) the meat will continue to become tender for up to 4 weeks from the date it was packed. After this time we recommend popping it in the freezer until you’re ready to cook it.

  • How do I pay?

    To make payment as easy as possible you can pay via our website with PayPal, if you don’t have a PayPal account, no problems, you can pay with your credit card

  • Are you really the farmer?

    We sure are – check out the About Us page of our website where you can read a bit more about us. We add snippets of information to our Current News page every now and then, or you can follow us on Facebook or Instagram to learn more about the day to day running of our properties, and to understand further how well we look after our animals.

  • Are there any hormones or other nasties in your beef?

    Our meat is 100% free from any additives, hormones, antibiotics or any other nasties that you can think of.

  • Is there any quality assurances with your meat?

    Yes, we are MSA registered and graded, which stands for Meat Standards Australia. This method of grading or classifying meat was set up to make sure that you, the consumer, receives the most tender tasty meat possible.

  • How Is My Meat Delivered?

    We deliver your meat in an insulated cooler bag, which has been fully tested to keep your product chilled for a minimum of 8 hours. So if you're out or at work, your meat will still be in premium condition when you get home. We can also deliver to your workplace if you prefer. Need to leave our delivery driver special instructions? See Special instructions for our delivery driver?

  • Special instructions for our delivery driver?

    When you enter your billing details into the shopping cart check out, you'll be asked for instructions for our delivery people (See Order Notes). For example, "leave at the front door" or "leave with receptionist". Please make sure there's a convenient and safe place for us to leave your meat delivery, out of the hot sun.

    If access is difficult to your property, please make sure somebody is at the house to accept the meat home delivery, the same goes for any big scary dogs. If you make sure any pets are kept away from where we will be delivering your meat, we can be sure they won’t get a tasty treat for dinner!